
Hotel Manager Position
2 weeks ago
About the Role:
- The Hotel Operations Manager plays a pivotal role in ensuring seamless service delivery and exceptional guest experiences.
Key Responsibilities:
- Oversee daily hotel operations across all departments, guaranteeing smooth performance and outstanding guest service.
- Lead with a hands-on approach – supporting the front desk, restaurant, and maintenance teams when needed.
- Be available on-site and off-site for issue resolution and crisis management.
- Ensure compliance with safety, duty of care, and operational standards.
- Support the General Manager with financial administration, budgeting, and audits.
- Deliver timely and accurate reporting across departments, proactively managing payroll costs and COGs.
- Participate in revenue, marketing, and F&B meetings to drive strategy and execution.
- Plan property improvements and assist in preparing detailed CAPEX documentation for stakeholder approval.
- Uphold strict food safety standards and support kitchen and F&B teams in quality assurance.
- Manage rosters and timesheets aligning to HIGA guidelines and payroll deadlines.
- Lead recruitment, onboarding, training, and performance management processes.
- Foster team communication through daily briefings and monthly meetings.
- Maintain cleanliness and presentation standards across all hotel areas.
- Ensure brand standards are upheld across Rooms and F&B, delivering on brand promises.
- Oversee the planning and execution of conferences and events, ensuring coordination and client satisfaction.
- Champion the use of TFE systems.
About You:
- A passion for Arts, Style, and Culture with a genuine flair.
- Proven experience in Food & Beverage operations, Conference and Events, and Rooms Division.
- Strong leadership and team management skills.
- Financial acumen with experience in reporting and budgeting.
- Hands-on, proactive, and solutions-focused.
- Excellent communication and organisational skills.
- Familiarity with hotel systems and technology platforms.
Why Work With Us?
- Join a vibrant, guest-focused team.
- Opportunity to make a real impact in a leadership role.
- Work in a supportive environment that values innovation and excellence.
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