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Hotel Manager Position

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $135,000 - $175,000
Hotel Operations Manager Job Description

About the Role:

  • The Hotel Operations Manager plays a pivotal role in ensuring seamless service delivery and exceptional guest experiences.

Key Responsibilities:

  • Oversee daily hotel operations across all departments, guaranteeing smooth performance and outstanding guest service.
  • Lead with a hands-on approach – supporting the front desk, restaurant, and maintenance teams when needed.
  • Be available on-site and off-site for issue resolution and crisis management.
  • Ensure compliance with safety, duty of care, and operational standards.
  • Support the General Manager with financial administration, budgeting, and audits.
  • Deliver timely and accurate reporting across departments, proactively managing payroll costs and COGs.
  • Participate in revenue, marketing, and F&B meetings to drive strategy and execution.
  • Plan property improvements and assist in preparing detailed CAPEX documentation for stakeholder approval.
  • Uphold strict food safety standards and support kitchen and F&B teams in quality assurance.
  • Manage rosters and timesheets aligning to HIGA guidelines and payroll deadlines.
  • Lead recruitment, onboarding, training, and performance management processes.
  • Foster team communication through daily briefings and monthly meetings.
  • Maintain cleanliness and presentation standards across all hotel areas.
  • Ensure brand standards are upheld across Rooms and F&B, delivering on brand promises.
  • Oversee the planning and execution of conferences and events, ensuring coordination and client satisfaction.
  • Champion the use of TFE systems.

About You:

  • A passion for Arts, Style, and Culture with a genuine flair.
  • Proven experience in Food & Beverage operations, Conference and Events, and Rooms Division.
  • Strong leadership and team management skills.
  • Financial acumen with experience in reporting and budgeting.
  • Hands-on, proactive, and solutions-focused.
  • Excellent communication and organisational skills.
  • Familiarity with hotel systems and technology platforms.

Why Work With Us?

  • Join a vibrant, guest-focused team.
  • Opportunity to make a real impact in a leadership role.
  • Work in a supportive environment that values innovation and excellence.