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Strategic Client Solutions Manager

2 months ago

Melbourne, Victoria, Australia Consilio LLC Full time
Job Summary

The Manager, Strategic Client Solutions will be the primary point of contact for key accounts, responsible for maintaining and expanding relationships to drive revenue growth and client satisfaction.

Key Responsibilities
  • Protect existing business and grow total account revenue through strategic planning and execution.
  • Map and track whitespace within each account to identify opportunities for growth.
  • Broaden and deepen relationships with each account, leveraging Consilio's eDiscovery, review, consulting, and staffing service lines.
  • Facilitate cross-jurisdictional support for global matters and coordinate creation and maintenance of a Playbook.
  • Lead and/or attend regularly scheduled project meetings and key communications.
  • Resolve invoicing and billing issues and streamline billing workflow.
  • Schedule Quarterly or Annual Business Reviews with key stakeholders.
  • Analyze Account revenue trends and report to Sr. Management.
  • Plan offsite events and retreats.
  • Coordinate and plan professional development programs.
  • Promote unique offerings exclusively for SCS clients.
  • Monitor market status and provide industry insight.
Requirements
  • 4 Year Degree from an accredited University.
  • Minimum of 5 years of Legal-industry sales (preferred) or account management experience.
  • A flexible approach to communication and ability to adapt message quickly to the appropriate level or function.
  • High attention to detail and self-starter motivation.
  • A highly intelligent and energetic executive attitude with the ability to quickly assess business situations and act in an informed and decisive manner.
  • Excellent written and verbal skills; ability to articulate complex subject matter to non-technical audiences in a concise and compelling manner.
  • Ability to travel up to 25%.
About Consilio LLC

Consilio LLC is a leading provider of eDiscovery, document review, and legal consulting services. We are committed to delivering exceptional client service and driving business growth through strategic partnerships and innovative solutions.