Strategic Client Solutions Manager

2 months ago

Melbourne, Victoria, Australia Consilio LLC Full time

About the Role

The Strategic Client Solutions Manager will be the primary account manager responsible for maintaining and expanding relationships with key clients that generate significant revenue for Consilio LLC. This role requires a strong understanding of the client's needs and expectations, as well as the ability to develop and implement strategies to drive growth and revenue expansion.

Key Responsibilities

  • Protect existing business and grow total account revenue through the development and implementation of strategic account plans.
  • Serve as the central point of contact for account information, issue escalation, and resolution, and relationship management.
  • Map and track whitespace within each account, creating and executing a plan to grow Consilio services accordingly.
  • Broaden and deepen relationships with each account, asking questions to generate leads with buyers in different business units globally.
  • Promote Consilio's eDiscovery, review, consulting, and staffing service lines in all client locations, involving and introducing local experts and Business Developers as necessary.
  • Facilitate cross-jurisdictional support for global matters.
  • Coordinate creation and maintenance of a Playbook, incorporating standard operating procedures and unique client processes and/or workflows.
  • Lead and/or attend regularly scheduled project meetings and key communications.
  • Resolve invoicing and billing issues and streamline billing workflow.
  • Schedule Quarterly or Annual Business Reviews with key stakeholders.
  • Analyze Account revenue trends and report to Sr. Management.
  • Plan offsite events and retreats.
  • Coordinate and plan professional development programs (CLE presentations, roundtable, and panel discussions).
  • Promote unique offerings exclusively for SCS clients (Sky Analytics).
  • Monitor market status and provide industry insight (challenges, pricing, and technology trends).
  • Submit weekly internal management reporting and monthly forecasts.
  • Regularly update Salesforce, account planning documentation, and other client-related materials.

Requirements

  • 4-year degree from an accredited University.
  • Minimum of 5 years of legal-industry sales (preferred) or account management experience. Prefer extensive experience working with global and/or Fortune 200 Corporations.
  • A flexible approach to communication; able to adapt message quickly to the appropriate level or function with poise, polish, and relevance.
  • High attention to detail and self-starter motivation.
  • A highly intelligent and energetic executive attitude with the ability to quickly assess business situations and act in an informed and decisive manner to drive required results.
  • Excellent written and verbal skills; ability to articulate complex subject matter to non-technical audiences in a concise and compelling manner.
  • Ability to travel up to 25%.

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