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Financial Crime Prevention Specialist

1 week ago

Sydney, New South Wales, Australia Cuscal Limited Full time

Are you passionate about delivering outstanding customer experiences? Do you have a knack for preventing financial crimes?

As a Transaction Support Associate at Cuscal Limited, you'll play a vital role in protecting our clients' customers from financial harm. You'll be the first point of contact for customers experiencing issues with transactions, providing empathetic support and resolving their concerns efficiently.

Our ideal candidate possesses excellent communication skills, is able to work independently, and has a keen eye for detail. If you're eager to learn and grow with a dynamic company like Cuscal Limited, apply today

Responsibilities:

  • Provide top-notch customer service via phone, email, or chat.
  • Assess and resolve customer complaints in a timely and professional manner.
  • Work collaboratively with internal teams to address complex customer issues.

Requirements:

  • Previous customer-facing experience.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.