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Financial Crime Prevention Specialist

2 weeks ago

Sydney, New South Wales, Australia Cuscal Limited Full time

About the Role at Cuscal Limited

We are seeking a skilled Customer Care Specialist to join our team at Cuscal Limited. As a Customer Care Specialist, you will play a vital role in protecting the financial wellbeing of our clients' customers and minimising fraud losses.

Key Job Functions:

  1. Provide exceptional customer service through inbound and outbound phone calls.
  2. Ensure all alerts and necessary escalations of potential fraud cases are completed in a timely manner.
  3. Liaise with internal departments to assist in the mitigation of fraud.

Essential Skills and Qualifications:

  • Prior experience providing customer support.
  • Understanding of key current and emerging financial crime risks and impacts.
  • An understanding of or high-level interest in the key principles of financial crime management.