Hearing Experience Specialist

1 day ago

Tweed Heads, New South Wales, Australia beBeeHearing Full time $40,000 - $64,000

Hearing Experience Specialist Role

We are seeking an empathetic and passionate individual to join our team as a Hearing Experience Specialist. In this role, you will be the first point of contact for our customers, providing exceptional service and support throughout their hearing journey.

About This Role

As a Hearing Experience Specialist, you will:

  • Perform hearing screening checks and provide hearing aid maintenance (full training provided)
  • Provide face-to-face and phone-based customer support
  • Confirm/schedule customer appointments through diary management
  • SOURCE external lead generation opportunities and roll-out local marketing initiatives to drive customer engagement
  • Assist our clinics to perform more effectively through reporting and solution follow-ups
  • Provide administrative support to our Audiologists and the clinic

What You'll Bring

In addition to your enthusiasm and passion for helping people, you will ideally have:

  • Previous experience in a customer-centric role (retail, hospitality, etc.)
  • Strong interpersonal and communication skills
  • Good computer skills and be tech-savvy
  • Previous administration experience (an advantage, but full training will be provided)
  • Sales experience (an advantage)
  • Ability to prioritize and manage multiple calendars

What We Offer

You will take the first step into your professional journey with a values-driven, inclusive culture and a supportive team, along with great opportunities to progress through the business.

Our Benefits Package

We offer a comprehensive benefits package, including:

  • Word-class Amplifon training and induction
  • An attractive salary plus competitive commission structure
  • A day off to celebrate your birthday
  • Company-provided uniform and laundry allowance
  • Yearly flu vaccinations
  • Amplifon training, career, and learning development opportunities
  • Free access to our Employee Assistance Program
  • Free Hearing Aid for you, 50% discount for immediate family members, and 30% for other family members and friends
  • Discounted Private Health Insurance and other benefits and products
  • Employee referral bonus when you introduce your friends and family to us

Join Our Team

This is an exciting opportunity to join a global market leader and work with a fun, vibrant, and highly experienced team.

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