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Technically Skilled Support Professional

2 weeks ago

Townsville, Queensland, Australia beBeeTechnical Full time $90,000 - $105,000
Job Opportunity Overview

As a technical support professional, you will have an excellent chance to provide exceptional service to customers by maintaining high-level hardware and software assets. Your goal will be to maximise customer satisfaction and minimise downtime through skilled technical assistance.

Key Responsibilities and Skills
  • Service and maintenance of equipment, including network switches, routers, servers, workstations, and biometric devices.
  • Configuration of security systems hardware and software, as well as software load and configuration of systems.
  • Diagnoses, fault-finding, and repairs on security head-end systems and managing subcontractors.
  • Ensuring customer satisfaction through direct liaison with client representatives and customers.
Required Qualifications and Experience
  • Minimum 3 years' experience in a technical support role with strong understanding of computer networking and IT-related processes.
  • Strong verbal and written communication skills, including negotiation and influencing skills for all stakeholders.
  • Intermediate level expertise in troubleshooting and problem-solving.
Benefits and Advantages
  • Flexible working arrangements to ensure work-life balance.
  • Regular performance reviews and opportunities for career growth.
  • Access to ongoing training and development programs.