Warehouse Operations Specialist

The Warehouse Operations Specialist will be responsible for performing a variety of warehouse-related duties, including receiving and storage of goods, preparing orders for shipment, and ensuring that orders are filled accurately and efficiently.

Clinical

• Comply with World Courier Standard Operating Procedures (SOP) and ensure the reception and shipment of materials are in accordance with these procedures.
• Compare the material received with the documentation forwarded to certify concordance or disagreement.
• Prepare box contents according to the information described on Packing List with correct temperature control.
• Physically perform packing process of inbound, outbound, and returned shipments using Cencora World Courier packaging products.
• The Operator must have the training and capability required to control materials characteristics, including ID number, expiration date, Lot number, patient's kit, and temperature and storage conditions.
• The Operator must be specifically trained to perform activities related to shipments, including picking, packaging preparation, packing, and labeling.
• Perform activities on the Operative System CTM-STAR related to the Inbound, Outbound, Return, and Relocation processes.
• Have deep knowledge and carry out relabeling, returns processing, stock control, balance, and relocations processes developed at the Facility.
• Perform any other duties the employee has been trained for.

Commercial

• Follow receiving, storage, and shipping procedures for processing commercial products in the warehouse, including cold chamber controlled ambient, and vault products.
• Support Commercial initiatives by streamlining processes to gain efficiencies in the warehouse.
• Complete assigned reporting, cross-check, and verification checks as per daily, weekly, and monthly reporting.
• Work closely with packaging contacts to ensure enough supplies are maintained for the warehouse.
• Pick, pack, and prepare and verify products for shipping.
• Process inbound, outbound, and return shipments for Commercial.
• Work with a number of IT systems, including ASW, IRIR, and Returns connect.
• Perform daily cycle counts and stocktake.
• Perform any other duties the employee has been trained for.
• Once trained, be part of an on-call rotational roster 24/7 with the logistics team to provide in-person attendance for emergency response in case of any emergency shipments required by World Courier Clients.
• Work in all temperature-controlled environments, including +15 to +25°C, +2 to +8°C, and -20 to -30°C.
• Participate in scheduled weekend tasks for stock control and balance sheet processes.

Internal Communication and Information Sharing

• Keep Internal Stakeholders informed of the progress of their order and shipment.
• Collaborate with Internal Stakeholders to find appropriate resolutions to Clinical and Commercial matters to ensure ongoing client satisfaction.
• Liaise with the Transport Customer Service team in relation to World Courier transport bookings and ensure correct processes are followed.
• Provide information to all WCA business units to ensure work output is coordinated in an effective manner.
• Contribute to team and organisational wide discussions by sharing ideas, experiences, and recommendations around improving the effectiveness and efficiency of the business.

Teamwork and Collaboration

• Effectively collaborate with all Internal Stakeholders to ensure the function is operating effectively and efficiently, while maintaining a harmonious team environment.

Policy and Procedure

• Comply with standard operating procedures and policies to ensure that the function is demonstrating consistent practices nationally and is in line with strategic objectives.
• Ensure WCA compliance with all government legislative and other requirements, including ACS, CASA, AQIS, IATA, ISO.
• Ensure full compliance with international local regulations, including WCA RACA SP (Registered Air Cargo Security Program) Australian Customs IATA regulations.
• Ensure full compliance with WCA quality management systems (GxP).

Workplace Health and Safety

• Actively promote a culture that values a safe and healthy workplace.
• Take reasonable care of, and cooperate with actions taken to protect; The health and safety of both themselves and others Report all accidents, incidents, and hazards to their supervisor as soon as is practicable.
• Ensure compliance with relevant OH&S legislation and that any issues are identified and actioned in line WCA policy.

Reports Directly To:

Team Leader - Warehouse Operation

.

Skills and Knowledge:

• Have minimum 2 years logistics & warehousing experience.
• Experience in Receiving/put away, inventory/replenishment, Pick/Pack process from waving order to completion, booking of transport for cold chain orders for re-fridge transport.
• Understanding of the sensitivity of handling pharmaceutical products and working with and reviewing Standard Operating Procedures (SOP's).
• Current forklift license – counter balance and high reach and electric reach trucks.
• Experience in Warehouse Management Systems (WMS).
• Position will require being able to lift loads up to 20kg independently using safe lifting methods described in manual handling training.
• Excellent interpersonal relationships.
• Be able to take initiatives and solve problems.
• Self-driven and can work autonomously.
• Sound computer skills.
• An understanding of Imports and Exports processes and statutory requirements.
• Sound experience using the Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong interpersonal and communication skills.
• Sound level of numeracy and demonstrated attention to detail.
• Sound written and verbal communication skills.
• Problems-solving skills.
• Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands.
• A calm and customer-focused approach.

What Cencora Offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier (Aust) Pty. Ltd

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited, and all matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process, which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned