Product Manager

2 months ago

Sydney, New South Wales, Australia ING Full time

About the Role

ING is seeking an experienced Product Manager to lead the General Insurance product suite. As a key member of our Wealth Tribe, you will be responsible for delivering best practice products and services that meet the needs of our customers.

Key Responsibilities

  • Represent the voice of the customer and develop a strong vision for customer acquisition and retention strategy.
  • Manage the governance of the insurance operations, working closely with our general insurance partner to monitor and optimize processes and procedures.
  • Collaborate with Marketing to formulate and deliver an integrated marketing plan, with a focus on digital channels.
  • Drive the development and implementation of a Joint Business Plan with ING's general insurance partner.
  • Own and approve key insurance-related activities, including process reviews, forms, terms and conditions, collateral, product questions, exceptions, and escalations.
  • Report on risk events and mitigate product risks related to the customer, insurance partner, and regulatory obligations.

Requirements

  • Demonstrated experience managing General Insurance products (5 years +) with a proven track record of understanding, interpreting, and preparing financials for product enhancement, profitability monitoring, and customer needs.
  • Proven experience in managing and governance of vendors.
  • A risk management focus and working knowledge of business controls and risk mitigation.
  • Up-to-date knowledge of industry developments and detailed knowledge of competitor product offerings.
  • Experience in reviewing and recommending product strategies.
  • Experience in Agile working, engaging with technical squads, and organizing work in sprints.

About ING

At ING, we strive to make life simpler and more worthwhile for our customers, employees, and the community. We value individuality and encourage our employees to think differently, take ownership of their work, and make great things happen. We offer a global network and opportunities for career growth and development.

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