Labor Service Team Lead

2 weeks ago


Broome, Australia New York State Full time

About New York State

New York State is a great place to work and live, offering a diverse range of career opportunities and a high quality of life.

Salary

The estimated salary for this position is $92,000 per year, depending on location and experience.

Job Description

As a Supervising Labor Services Representative in the Division of Employment and Workforce Solutions, you will supervise professional and clerical staff through the development of a cohesive team that focuses on meeting Department needs by directing staff in a uniform approach ensuring the delivery of services to the agency's customers. You may be responsible for representing the Commissioner of Labor and the Division Director at meetings with local workforce investment boards, the local Chamber of Commerce and other community-based organizations.

Key Responsibilities

  • Supervise professional and clerical staff to achieve team goals and objectives.
  • Develop and implement effective strategies to improve service delivery and customer satisfaction.
  • Represent the Commissioner of Labor and the Division Director at external meetings and events.

Requirements

To be successful in this role, you will need:

  • A review of your state history to determine if you meet any of the below permanent competitive qualifications.
  • Ability to initiate and maintain relationships across a diverse set of stakeholders.

Preferred Qualifications

We are looking for candidates who have:

  • One year of permanent or contingent-permanent service in a grade 18 or above.
  • Current Civil Service 55b/c approval letter.

Eligibility

Eligibility for this position includes:

  • Current Department of Labor employees only, with at least one year of permanent, contingent-permanent, or 55b/c service in a Supervising Labor Services Representative.
  • Reachability on the current Supervising Labor Services Representative eligible list for this location, if one exists.

Transfers

You may be eligible for transfer pursuant to Section 70.1 of the Civil Service Law if you have one year of permanent, contingent-permanent, or 55b/c service in the following titles:

  • Employment Counselor – Grade 18
  • Employment Counselor Spanish Language – Grade 18
  • Employment Services Representative – Grade 18
  • Investigative Officer 2 Unemployment Insurance – Grade 20
  • Senior Administrative Analyst – Grade 18
  • Senior Unemployment Insurance Hearing Representative – Grade 20
  • Senior Unemployment Insurance Reviewing Examiner – Grade 20
  • Unemployment Insurance Accounts Support Supervisor 1 – Grade 20
  • Workforce Programs Specialist 1 – Grade 18


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