Senior E-Commerce Manager

3 weeks ago


Melbourne, Victoria, Australia Kuwaii Full time
About Us

Kuwaii is a Melbourne-based fashion brand that prides itself on creating high-quality, sustainable clothing and footwear for women. Established in 2008, our brand is built on values of quality, integrity, and customer satisfaction.

Job Summary

We are seeking a highly skilled and experienced Senior E-Commerce & Customer Experience Coordinator to join our team. As a key member of our e-commerce team, you will be responsible for managing the day-to-day operations of our online store, ensuring a seamless customer experience, and driving sales growth.

Key Responsibilities
  • Manage all aspects of the online store, including order processing, returns, and refunds.
  • Ensure accurate and timely product launches, including product information and asset uploads.
  • Manage product data accuracy and ensure products are well-presented visually across the site.
  • Prepare and update budgets and sales reports.
  • Provide exceptional customer service and resolve customer complaints.
  • Manage online inventory and follow the marketing calendar to manage digital activity.
Requirements
  • Proven experience in a similar role or e-commerce experience.
  • Strong organizational and time management skills.
  • Excellent customer service skills and ability to handle multiple tasks.
  • Knowledge of e-commerce platforms and digital marketing.
What We Offer

We offer a competitive salary, generous discounts on Kuwaii stock, and a positive team culture. As a member of our team, you will have the opportunity to work with a beautiful, sustainable product every day and contribute to the growth and development of our brand.



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