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Reception and Administration Officer

2 weeks ago

Ballarat, Victoria, Australia Hearing Australia Full time
Reception and Administration Officer - Supporting Our Clients

We are seeking a highly organized and detail-oriented Reception and Administration Officer to join our team at Hearing Australia. In this role, you will provide critical support to our clients and team members.

Your key responsibilities will include:

  • Covering reception duties and undertaking general administration tasks, including booking client appointments and processing claims.
  • Liaising with clients from diverse backgrounds, including those with complex needs, multicultural and Aboriginal and Torres Strait Islander backgrounds.
  • Performing minor hearing aid repairs and troubleshooting.
  • Assisting clinicians with clinical services by identifying client needs, offering professional advice, and demonstrating the use of hearing aids.

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds.
  • Intermediate/advanced level computer literacy and exposure to mobile technology (Apple and/or Android applications).
  • A strong desire to contribute to an organization that genuinely makes a difference in people's lives.

Hearing Australia is committed to creating a barrier-free work environment and welcomes applicants from diverse backgrounds.