Customer Experience Manager
5 days ago
Dan Murphy's is a leading retailer in the Northern Beaches, known for its exceptional customer service and exciting store experiences. We're part of the Endeavour Group, a dynamic network of retail businesses that share a passion for creating moments that bring people together.
Job Description
We're seeking a passionate Customer Experience Manager to join our team. As a key leader in-store, you'll be responsible for motivating and developing your team to deliver world-class customer experiences that drive loyalty and revenue growth. Your focus will be on creating tailored in-store experiences and inspiring merchandising that keeps our community coming back.
Key Responsibilities:
- Motivate and lead your team to achieve outstanding customer satisfaction and loyalty results
- Develop and implement effective strategies to increase sales and revenue growth
- Collaborate with cross-functional teams to drive business objectives and initiatives
- Cultivate a positive and inclusive store culture that encourages teamwork and innovation
Requirements and Qualifications
To succeed in this role, you'll need:
- A proven track record in retail leadership and customer experience management
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment and make sound decisions under pressure
- Strong analytical and problem-solving skills
What We Offer
We're committed to supporting our people's career development and well-being. As a Dan Murphy's employee, you can expect:
- An exclusive discount card for Dan Murphy's, BWS, and other Endeavour Group brands
- Access to our Employee Assistance Program for critical incident support, career guidance, and more
- Opportunities to grow your career within Dan Murphy's and the wider Endeavour Group network
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