Festive Season Customer Service

1 week ago

Melbourne, Victoria, Australia beBeeCustomerCare Full time $50,000 - $80,000
Customer Care Representative

We are seeking a dynamic Customer Care Representative to join our team for the festive season. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences.

The Role:
  • Identify and secure sales opportunities in a digital retail environment through effective communication and problem-solving skills.
  • Support customers across various channels, including tickets, email, live chat, and phone calls, providing timely and accurate responses.
  • Deliver above-and-beyond customer service that meets our high standards by actively listening to customer concerns and responding with empathy and professionalism.
Key Responsibilities:
  • To maintain a positive and respectful tone when interacting with customers, ensuring that their needs are met and exceeded.
  • To collaborate with colleagues to achieve common goals and objectives, sharing knowledge and expertise to drive business success.
About This Opportunity:

This is an excellent opportunity for a motivated and results-driven individual to join our dynamic team and contribute to our goal of delivering exceptional customer experiences. If you have a passion for delivering outstanding customer service and are looking for a challenging and rewarding role, we encourage you to apply.

Requirements:
  • A natural people person with excellent communication and interpersonal skills.
  • Experience in retail, with a focus on building strong relationships with customers and delivering excellent customer service.
  • Proficiency in live chat, social media, and email clients, with the ability to adapt quickly to new systems and technologies.
Benefits:

You will have the opportunity to work with a talented and dedicated team, enjoy a dynamic and fast-paced work environment, and develop your skills and knowledge in a supportive and collaborative setting.

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