Dispute Resolution Specialist

6 days ago


Brisbane, Queensland, Australia Suncorp Full time
Job Description

Suncorp is committed to delivering exceptional customer experiences. As a Dispute Resolution Consultant, you will play a vital role in ensuring our customers receive fair and timely resolutions to their complaints.

Key Responsibilities
  • Manage the complete review of customer complaints and issue final responses
  • Seek fair and reasonable decisions for difficult or complex situations by examining all sides
  • Evaluate and interpret policies, applying necessary discretions
  • Interact with customers to understand their concerns and provide effective solutions
Requirements
  • Minimum 12-18 months experience in general insurance claims or product roles
  • Advanced ability to coordinate and manage own portfolio in line with customer expectations
  • Self-awareness, empathy, and resilience are essential personal attributes


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