Strategic Program Engagement Manager

This position offers an extraordinary opportunity for a dynamic individual who thrives on building robust client relationships, excelling in driving program engagement, and spearheading cutting-edge incentive, loyalty, and reward programs.

The ideal candidate will have solid strategic marketing skills combined with outstanding communication skills. You will have exceptional operational competencies, and meticulous attention to detail. Your creativity and commitment to customer satisfaction will be crucial as you orchestrate a diverse array of engaging programs, working closely with both internal teams and external partners to exceed our clients' expectations.

• Manage and maintain business relationships with key accounts
• Developing and maintaining strategic partnerships with clients
• Set up and ongoing management of online incentive, loyalty and reward programs
• End to end project management of multiple projects simultaneously. Management of all program deliverables, projects and tasks.
• Handling multiple clients, programs and projects at one time
• Quality assurance of project deliverables – making sure that any project leaving our doors is of the highest quality
• Assisting with development of marketing strategies for customers
• Management and execution of program communication plans, including creation and distribution of eDM and SMS campaigns
• Providing customer support, including management of program telephone and email enquiries
• Attend regular client facing meetings and providing valuable recommendations.
• Respond to client briefs with highly effective strategies
• Provide clients with regular updates of program timelines and action plans to give client's visibility on current actions with their programs
• Responsible for the development and review of monthly, half year and end of program reports, with perceptive analysis and presentation to the client
• Develop and maintain a thorough understanding of the client in order to become an expert in their business, competitors, customers and their market landscape.
• Handle financial management aspects, including budget setup, ongoing financials, and budget reporting to ensure program profitability.
• Operate within various software & technology platforms

Key responsibilities include managing and maintaining business relationships with key accounts, developing and maintaining strategic partnerships with clients, setting up and ongoing management of online incentive, loyalty and reward programs, end-to-end project management of multiple projects simultaneously, handling multiple clients, programs and projects at one time, quality assurance of project deliverables, assisting with development of marketing strategies for customers, management and execution of program communication plans, providing customer support, attending regular client-facing meetings and providing valuable recommendations.

The ideal candidate will have at least 3+ years experience as an account manager, or account coordinator looking to take the step up, experience in a similar role within an agency, channel or corporate environment i.e. loyalty, marketing or marketing communications, ability to nurture and develop existing client opportunities and relationships, strong communication and presentation skills, ability to manage multiple projects and clients simultaneously, proactive approach to problem-solving and program management, excellent time management skills and ability to manage a diverse workload effectively, skillful multi-tasker, strong focus on delivering results with meticulous attention to detail, team player with a positive attitude embodying our company values and promoting a friendly and productive work environment, degree in Business, Marketing, Digital Marketing, Communications or any other relevant field is beneficial.

We offer a flexible hybrid workplace (4-1 model), competitive remuneration, access to ongoing training, career development, and an amazing company culture.