Global Client Operations Director

2 days ago

Canberra, ACT, Australia beBeeTransformation Full time $150,000 - $200,000
Overview

This position plays a pivotal role in overseeing global client operations, ensuring seamless delivery of exceptional service and driving transformational change aligned with clients' strategic objectives.

Why This Role Matters

As part of the Institutional Services function, we offer a comprehensive approach to each client relationship, bringing together client-facing functions to deliver innovative solutions and services across all locations, products, and capabilities.

Key Responsibilities
  • Leadership
  1. Establish a culture that fosters excellence and motivates employees to improve processes and delivery for clients.
  2. Effectively manage staff on direct and virtual teams by driving the organization's mission, creating opportunities for emerging talent, and proactively planning succession.
  3. Advance team knowledge and effectiveness by sharing insights and solutions, ensuring sustainable best practices.
  4. Set an example of team building within the broader organization.
Service Excellence
  1. Create a seamless operating model across product jurisdictions and operating centers.
  2. Represent an internal point of escalation for unresolved service items.
  3. Act as a proactive leader in optimizing end-to-end client service delivery.
Global Governance
  1. Provide a global framework to enhance locally delivered service solutions.
Delivering Results

By focusing on delivering exceptional service and driving transformational change, this role contributes significantly to the organization's success and growth.

The right candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of the client's needs and expectations.

We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

Benefits include competitive compensation, comprehensive benefits, and opportunities for professional growth and development.

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