Customer Engagement Expert

2 days ago


Toowoomba, Queensland, Australia A.P. Eagers Limited Full time

A.P. Eagers Limited is committed to delivering exceptional customer experiences through our people and processes.

About the Role:
  • Job Summary:
  • This is a fantastic opportunity to join our Toowoomba team as a Service Advisor, working closely with customers to deliver exceptional service experiences.
Key Responsibilities:
  1. Provide expert advice and guidance to customers on vehicle servicing and maintenance.
  2. Manage customer relationships, ensuring high levels of satisfaction and loyalty.
  3. Work collaboratively with colleagues to achieve team goals and objectives.
  4. Maintain accurate records and reports, ensuring data integrity and compliance.
  5. Develop and implement strategies to improve customer engagement and retention.
Requirements:
  • Degree or diploma in a relevant field, such as business or automotive studies.
  • Minimum 2 years' experience in a customer-facing role, preferably in the automotive industry.
  • Excellent communication and interpersonal skills.
  • Proven ability to work in a fast-paced environment and meet service deadlines.
What's On Offer:
  • A competitive salary and bonus structure.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • Discounted health insurance and employee benefits.


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