Career Advancement Role

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $90,000
Service Coordinator Opportunity

Brandt is seeking an experienced Service Coordinator to join our team.

Key Responsibilities:

  • Provide exceptional customer service as the front-facing person for the service department.
  • Assign jobs and work orders according to employee skills and knowledge.
  • Translate customer concerns into specific actions for the Service Department.
  • Engage with customers to explain work performed and related costs; resolve concerns or escalate to the Location Manager if required.
  • Proactively follow up and advise customers of any deviations from the original estimate in respect of timing or costs as required.
  • Maintain current and accurate customer job files/work orders.
  • Reconcile technician's time to payroll time capture processes and submit to payroll.
  • Maintain Work Order Detail Log on a daily basis.
  • Prepare Warranty and Product Improvement Program claims and monitor warranty receivables.
  • Develop follow-up processes regarding work completed to ensure customer satisfaction.
  • Follow all safety rules and regulations in performing duties.

Requirements:

  • Experience in mechanical workshop environments with excellent customer service and time management skills.
  • A mechanical acumen, strong communication skills, and ability to effectively support the Service Manager.
  • Previous agriculture or automotive industry experience advantageous but not essential.

The Benefits of Working with Us:

  • Competitive remuneration.
  • Ongoing training and support.
  • A great work culture.
  • Advancement opportunities.

Join Our Team:

We are looking for a skilled and motivated individual who shares our passion for delivering exceptional service. If you have what it takes, we want to hear from you.

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