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Client Support Specialist

1 week ago

Melbourne, Victoria, Australia NXTGIG Full time

NXT GIG is searching for a dedicated Client Support Specialist to provide exceptional support to our clients. As a Client Support Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing information about our services in a timely and professional manner.

About This Role
  • This is an entry-level full-time position that offers opportunities for growth and development within our customer service team.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to communicate clearly and empathetically. You will work collaboratively with other departments to address customer needs and improve service delivery.

Responsibilities
  • Respond to Customer Inquiries: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide Accurate Information: Provide accurate information about our services, policies, and procedures.
  • Troubleshoot Issues: Assist customers in troubleshooting issues and resolving complaints effectively.