Customer Experience Manager
6 days ago
We are seeking a skilled Customer Experience Manager to join our team at Gough Recruitment AU. In this role, you will be responsible for building and maintaining strong relationships with current and prospective residents, ensuring an exceptional experience throughout their journey.
Key Responsibilities:- Develop and maintain strong relationships with residents and their families.
- Act as the first point of contact for inquiries, providing information about our retirement living options.
- Conduct tours and provide personalized consultations.
- Assist in the onboarding process, ensuring smooth transitions for new residents.
- Address and resolve resident concerns and feedback in a timely and professional manner.
- Collaborate with internal teams to ensure the highest level of service and care.
- Stay updated on market trends and competitors to provide insights and recommendations.
- Support the contract administration process.
- Previous experience in customer relationship management, sales, or a similar client-facing role, preferably in retirement living.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficiency in CRM software and Microsoft Office Suite.
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Customer Experience Specialist
2 weeks ago
Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full timeAbout the RoleFisher & Paykel Customer Services Pty Ltd is a leading provider of home appliance repair services, and we're seeking a skilled Customer Experience Specialist to join our Sydney team.Key Responsibilities:Repair and fully test the operation of home appliances to ensure customer satisfactionDevelop and maintain superior product knowledge through...
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Customer Experience Specialist
2 weeks ago
Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full timeAbout the RoleFisher & Paykel Customer Services Pty Ltd is a global company with a strong local heritage, driven by values of being trusted, sustainably minded, innovative, generous, and curious.We take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most...
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Customer Experience Manager
4 weeks ago
Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full timeAbout the RoleThis is an exciting opportunity to join Sg Fleet Australia Pty Ltd as a Customer Experience Manager, where you will play a key role in enhancing customer satisfaction and loyalty. As a Voice of Customer Program Lead, you will be responsible for collecting and analyzing customer feedback, managing the complaints function, and driving a culture...
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Customer Experience Manager
7 days ago
Sydney, New South Wales, Australia SG Fleet Full timeAbout the RoleThis is a unique opportunity to join SG Fleet as a Customer Experience Manager, where you will be responsible for overseeing the Voice of Customer (VoC) program to enhance customer experience and satisfaction. You will collect and analyze customer feedback, manage the complaints function, and drive a culture of customer excellence within the...
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Customer Experience Manager
2 months ago
Sydney, New South Wales, Australia SG Fleet Full timeAbout the RoleThis is a key leadership position within SG Fleet, responsible for overseeing the Voice of Customer (VoC) program to enhance customer experience and satisfaction. The successful candidate will collect and analyze customer feedback, manage the complaints function, and drive a culture of customer excellence within the organization.Key...
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Customer Experience Manager
6 days ago
Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full timeAbout the RoleThis is a key leadership position responsible for overseeing the Voice of Customer (VoC) program to enhance customer experience and satisfaction. The successful candidate will collect and analyze customer feedback, manage the complaints function, and drive a culture of customer excellence within the organization.Key ResponsibilitiesManage the...
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Customer Experience Manager
3 weeks ago
Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full timeAbout the RoleThis is an exciting opportunity to join Sg Fleet Australia Pty Ltd as a Customer Experience Manager, where you will play a key role in enhancing customer satisfaction and experience. As a leader in the fleet management industry, we are committed to delivering exceptional service to our customers.Key ResponsibilitiesManage the Voice of Customer...
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Customer Experience Manager
8 hours ago
Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full timeAbout UsSg Fleet Australia Pty Ltd is a leading financial services company specialising in fleet management, vehicle leasing, and salary packaging. With a presence across Australia, the UK, and NZ, we have a total portfolio under management of $2.5 Billion and over 1200 employees.Our MissionWe strive to deliver exceptional customer experiences through our...
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Customer Experience Manager
4 days ago
Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full timeAbout the Role:This position is responsible for overseeing the Voice of Customer (VoC) program to enhance customer experience and satisfaction. The successful candidate will collect and analyze customer feedback, manage the complaints function, and drive a culture of customer excellence within the organization.Key Responsibilities:Manage the VoC function,...
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Customer Experience Manager
4 days ago
Sydney, New South Wales, Australia Inchcape Full timeAt Inchcape, we're dedicated to delivering exceptional customer experiences across our automotive retail network. As an Online Customer Experience Manager, you'll play a key role in leading our online Customer Experience Team in delivering a seamless sales experience for our retail customers.About the RoleAs a key member of our team, you'll be responsible...
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Customer Experience Manager
8 hours ago
Sydney, New South Wales, Australia Inchcape Full timeAt Inchcape, we're committed to delivering exceptional customer experiences that drive business success. As an Online Customer Experience Manager, you'll play a key role in leading our online Customer Experience Team in delivering a seamless sales experience.About the RoleThis is a dynamic opportunity to join our team and contribute to our mission to bring...
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Customer Experience Manager
7 hours ago
Sydney, New South Wales, Australia Standards Australia Full timeAbout the RoleThe Customer Success Manager is responsible for delivering an exceptional customer experience for Standards Australia's customers. This involves building customer-centric capabilities and performance within the direct team and advocating for customer excellence across the business.Key ResponsibilitiesDevelop and implement a robust customer...
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Customer Experience Manager
1 month ago
Sydney, New South Wales, Australia Inchcape Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Inchcape. As a key member of our online customer experience team, you will play a vital role in delivering exceptional sales experiences for our retail customers.As a Customer Experience Manager, you will be responsible for leading and motivating our online customer...
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Customer Experience Manager
4 days ago
Sydney, New South Wales, Australia Standards Australia Full timeAbout the RoleThe Customer Success Manager is responsible for delivering an exceptional customer experience for Standards Australia's customers. This involves building customer-centric capabilities and performance within the direct team and advocating for customer excellence across the business.Key ResponsibilitiesDevelop and implement a robust customer...
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Customer Experience Manager
4 days ago
Sydney, New South Wales, Australia Standards Australia Full timeAbout the RoleThe Customer Success Manager is responsible for delivering an exceptional customer experience for Standards Australia's customers. This involves building customer-centric capabilities and performance within the direct team and advocating for customer excellence across the business.Key ResponsibilitiesDevelop and implement a robust customer...
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Customer Experience Manager
5 days ago
Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full timeAbout the RoleThis is a key leadership position responsible for overseeing the Voice of Customer (VoC) program at Sg Fleet Australia Pty Ltd. The successful candidate will be responsible for enhancing customer experience and satisfaction by collecting and analyzing customer feedback, managing the complaints function, and driving a culture of customer...
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Customer Experience Manager
5 days ago
Sydney, New South Wales, Australia XE Full timeCustomer Experience ManagerAt XE, we're committed to delivering exceptional customer experiences. As a Customer Experience Manager, you'll play a key role in ensuring our customers receive the highest level of support and service.Key Responsibilities:Lead the Customer Care Team to deliver a high-impact support experience for consumers and businesses.Drive...
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Customer Experience Manager
5 days ago
Sydney, New South Wales, Australia Standards Australia Full timeAbout the RoleThe Customer Success Manager is responsible for delivering an exceptional customer experience for Standards Australia's customers. This involves building customer-centric capabilities and performance within the direct team and advocating for customer excellence across the business.Key ResponsibilitiesDevelop and implement a robust customer...
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Customer Experience Manager
1 day ago
Sydney, New South Wales, Australia Standards Australia Full timeAbout the RoleThe Customer Success Manager is responsible for delivering an exceptional customer experience for Standards Australia's customers. This involves building customer-centric capabilities and performance within the direct team and advocating for customer excellence across the business.Key ResponsibilitiesDevelop and implement a robust customer...
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Customer Experience Manager
2 weeks ago
Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Sg Fleet Australia Pty Ltd. As a key member of our organization, you will be responsible for overseeing the Voice of Customer (VoC) program to enhance customer experience and satisfaction.Key ResponsibilitiesManage the VoC function, including day-to-day management...
