Factory Service Representative

1 month ago


Bassendean, Australia Komatsu Full time
Job Overview

Komatsu is seeking a skilled Factory Service Representative to join our Australia Service team. As a key member of our team, you will play a critical role in ensuring the success of our customers by providing exceptional service and support.

Key Responsibilities

1. Collaborate with cross-functional teams to resolve product issues and improve equipment performance.

2. Contribute to the development of service and assembly manuals, best practices, and assembly verification check sheets.

3. Communicate effectively with product support, product engineering, and joy global service centers to collect data and validate product solutions.

4. Conduct equipment audits and inspections to determine machine condition, and provide recommendations for repair, maintenance, and upgrades.

5. Facilitate the development of maintenance strategies that promote safety, system reliability, and reduced unplanned downtime.



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