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Guest Experience Officer

2 months ago

Australia Ingenia Communities Group Full time

About the Role

We are seeking a skilled Guest Experience Officer to join our team at Ingenia Communities Group. As a Guest Experience Officer, you will play a critical role in ensuring a seamless and engaging experience for our guests.

Key Responsibilities

  • Welcome and greet guests, providing them with information about our resort and its amenities.
  • Act as a sales ambassador for our resort, promoting our unique features and services.
  • Manage guest check-in and check-out, ensuring a smooth and efficient process.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
  • Collaborate with housekeeping and maintenance staff to ensure that guest rooms and facilities are clean and well-maintained.

About You

To be successful in this role, you will need to have:

  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks.
  • A passion for delivering exceptional customer service and a commitment to ensuring that our guests have a memorable experience.

What We Offer

In return for your hard work and dedication, we offer a competitive salary and benefits package, as well as opportunities for career growth and development.