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Technical Implementation Specialist
2 weeks ago
As a Technical Implementation Specialist at Enable International, you will play a key role in delivering value to our customers through our cutting-edge rebate management software. You will be part of an implementation team, working closely with a Customer Success Manager (CSM) to identify customer requirements and configure solutions that meet these needs. This will involve delivering training to customers, validating data, and providing ongoing support for the software once it has been adopted.
The ideal candidate will have a proven background in Customer Success within a SaaS organization, with 1-2 years of related experience. Strong problem-solving skills, ability to run training and onboarding for new team members, and a track record in managing SMB customer implementations are essential. Additionally, the successful candidate will possess demonstrated project management competence, skilful in building relationships with customers and identifying expansion opportunities.
