Guest Experience Ambassador

1 week ago

Perth, Western Australia beBeeHospitality Full time
Guest Service Agent Job Description

We are seeking a highly skilled and experienced Guest Service Agent to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our guests, handling transactions, offering local insights, and anticipating every detail of a seamless experience.

Main Responsibilities:

  1. Kick off truly memorable guest experiences with the warmest of welcomes.
  2. Acknowledge IHG Rewards Club members and returning guests in person or over the phone.
  3. Take, manage, and receive payments for guest bookings.
  4. Making the check-in and check-out process feel swift and seamless.
  5. Stay one step ahead of our guests' needs to anticipate requests and offer tailored recommendations.
  6. Be our guests' trusted contact – helping with everything from bill issues to restaurant recommendations.

Requirements:

  • Previous experience in a Front Office position or with Opera (PMS) is highly regarded.
  • Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
  • Availability to work a rotating roster, including shifts on weekends and Public Holidays. Open availability is highly advantageous.
  • Fluency in the local language - extra language skills would be great, but not essential.
  • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills.

Benefits:

  • Attractive hourly rate – HIGA Level 3
  • Flexible Working Options – tailored to your needs, whether you are a parent seeking flexible hours or someone looking for a supportive workplace.
  • Permanent Hours – guaranteed hours each week, so you know you are always on the roster.
  • Paid birthday leave to celebrate your special day.
  • Enhanced Parental leave options to support your growing family.
  • Proactive Health Days to keep you feeling your best.
  • Workplace Support – A friendly and supportive team with managers who provide ongoing training and development.
  • Career Growth – Access to our lifelong development program and career milestone celebrations as you grow within IHG.
  • On shift Duty Meal
  • Amazing Employee Rate Accommodation at 6000+ IHG Hotels Worldwide
  • Food & Beverage Discounts at IHG Hotels
  • Access to a retail discount platform to make your pay go even further.
  • Paid Annual & Personal Leave – We value your time off and ensure you get the rest you deserve.

About Us:

We are a global hospitality company that values work-life balance and supports personal and professional growth. Join us and become part of our dynamic team

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