Customer Experience Specialist

3 days ago

City of Greater Geelong, Australia beBeeCustomerService Full time $72,000 - $84,000

We are seeking a professional to provide exceptional customer service and support.

About the Role

This is an opportunity to work in a dynamic environment where you will be responsible for creating a positive customer experience.

Key Responsibilities:
  • Create a welcoming atmosphere for customers
  • Greet customers on arrival and ensure they feel valued
  • Keep customers informed about the status of their requests
  • Contact customers to confirm satisfaction with our services
  • Handle phone calls and emails in a timely and professional manner
  • Support management with inventory and claims processing
Requirements:
  • Demonstrated experience in customer-facing roles
  • Excellent communication and interpersonal skills
  • Proficiency in computer systems and applications
  • Able to meet deadlines and work collaboratively with colleagues

We value diversity and welcome applications from qualified candidates.

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