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Customer Experience Representative
2 weeks ago
A Customer Experience Representative will be the primary point of contact for telephone and in-person enquiries relating to all jurisdictions and administrative duties. They will interact with a diverse range of clients, including vulnerable members of the community, with professionalism and sensitivity.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and manage multiple tasks effectively.
This is an entry-level position, and the successful applicant will have the opportunity to develop their skills and experience in a dynamic and supportive team.
- Represent the Tribunal as the first point of contact for telephone, face-to-face, and email enquiries.
- Provide accurate information to staff and Tribunal members in a professional and friendly manner.
- Effectively and efficiently manage client needs by using appropriate questioning, problem-solving, negotiation, and conflict management skills.
- Provide procedural information and application status updates to clients across a wide range of jurisdictions.
- Prioritise and manage daily tasks in a fast-paced and high-volume environment to ensure client services standards are met.
- Review and accept applications and prepare relevant correspondence in accordance with procedures, ensuring legislative requirements are met.
- Provide general administrative support as required by Team Leaders and Managers.
- Participate in initiatives and activities to support the achievement of business goals and strategy.
