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Executive Hospitality Professional

3 weeks ago

Sydney, New South Wales, Australia beBeeHospitality Full time $98,765 - $123,456
Front Office Manager Position

This key role involves overseeing the Front Office operations, ensuring seamless guest service delivery and efficient operational processes.

  • Leadership Responsibilities
    • Direct and supervise all Front Office personnel.
    • Conduct regular meetings with team members to discuss front office and reservations matters.
  • Service Excellence
    • Achieve a high level of service quality that consistently meets or exceeds guest expectations.
    • Create a welcoming atmosphere within the Front Office team.
  • Guest Service Provision
    • Proactively resolve guest requests and issues in a timely manner.
    • Anticipate problems and take effective action to achieve resolution.
  • Operational Efficiency
    • E nsure understanding of key performance indicators and drive results with the Front Office team.
    • Roster staff efficiently to meet business needs.
  • Performance Management
    • Conduct probationary period evaluation and annual performance appraisals.
    • Use performance appraisals for effective counselling and exit strategy for underperforming team members.
  • Culture Development
    • Develop strategies to reduce staff turnover.
    • Promote development opportunities within the company.
  • Corporate Image Protection
    • Manage hotel assets to protect their long-term value.
    • Protect the company image through positive relationships with suppliers and adherence to company policies.
  • Authority and Decision Making
    • The Front Office Manager has the authority needed to achieve the desired outcomes.
    • Expenditure approval is subject to Rooms Division Manager or General Manager prior to commitment.

The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and the ability to work effectively in a fast-paced environment. The candidate should be passionate about delivering exceptional customer service and leading a high-performing team.

This is an exciting opportunity for a skilled professional to join our organization and contribute to our success.