Claims Team Leader
2 months ago
About the Role
Fuse Recruitment is seeking a highly skilled and experienced Claims Team Leader to join our client's Home Claims team. As a Claims Team Leader, you will be responsible for leading a team of Assessors in carrying out digital, virtual, and in-person assessments of properties insured by our client to determine cause, coverage, and repair of damages.
Key Responsibilities
- Lead and Manage a team of Assessors to achieve great outcomes for internal and external stakeholders.
- Coaching and Development - develop your team to excel in accuracy, compliance, project management, software usage, and techniques.
- Escalation Point - be the point of contact to resolve complex and escalated claims to support your team.
- Performance Management - work with HR and your direct reports to regularly evaluate performance and collaboratively improve.
Requirements
- Construction trade qualifications or experience working in a similar position is essential.
- Computer competence (skills testing may be required).
- Ability to thrive in fast-paced, high-pressure environments and ambition to grow alongside the business.
- Ability to prepare construction and damage repair quotes and estimations (training provided).
- Completion of a background check during the interview process and proof of full working rights in Australia.
- Proven experience leading teams.
What We Offer
- Regular salary reviews.
- Additional days of leave - you'll receive a paid 'ME' day and one paid volunteer leave day annually.
- Option to purchase up to two additional weeks of leave per year.
- Paid parental leave.
- Continuous development opportunities.
- Insurance discounts and employee benefits.
- High performance is rewarded ($$$).
- Celebrate success - regular social and community activities including annual celebrations, family fun days, and events across each of the sites.
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