Claims Team Leader

2 months ago


Lidcombe, Australia Fuse Recruitment Full time

About the Role

Fuse Recruitment is seeking a highly skilled and experienced Claims Team Leader to join our client's Home Claims team. As a Claims Team Leader, you will be responsible for leading a team of Assessors in carrying out digital, virtual, and in-person assessments of properties insured by our client to determine cause, coverage, and repair of damages.

Key Responsibilities

  • Lead and Manage a team of Assessors to achieve great outcomes for internal and external stakeholders.
  • Coaching and Development - develop your team to excel in accuracy, compliance, project management, software usage, and techniques.
  • Escalation Point - be the point of contact to resolve complex and escalated claims to support your team.
  • Performance Management - work with HR and your direct reports to regularly evaluate performance and collaboratively improve.

Requirements

  • Construction trade qualifications or experience working in a similar position is essential.
  • Computer competence (skills testing may be required).
  • Ability to thrive in fast-paced, high-pressure environments and ambition to grow alongside the business.
  • Ability to prepare construction and damage repair quotes and estimations (training provided).
  • Completion of a background check during the interview process and proof of full working rights in Australia.
  • Proven experience leading teams.

What We Offer

  • Regular salary reviews.
  • Additional days of leave - you'll receive a paid 'ME' day and one paid volunteer leave day annually.
  • Option to purchase up to two additional weeks of leave per year.
  • Paid parental leave.
  • Continuous development opportunities.
  • Insurance discounts and employee benefits.
  • High performance is rewarded ($$$).
  • Celebrate success - regular social and community activities including annual celebrations, family fun days, and events across each of the sites.

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