Service Design Strategist

4 weeks ago


Sydney, New South Wales, Australia Macquarie Full time

About the Role:

The Senior Service Designer will play a pivotal role in shaping experiences for clients, intermediaries, and staff. This includes understanding and articulating client and staff needs, mapping systems, diagnosing and clarifying issues, and designing preferred futures. The ideal candidate will have a customer-centred approach to design data-led solutions within a complex ecosystem.

Key Responsibilities:

  • Collaborate with stakeholders to frame problems or opportunities by understanding and articulating client and staff experiences.
  • Use a customer-centred approach to design data-led solutions.
  • Work closely with channel stakeholders to map systems, diagnose and clarify issues, and design preferred futures.

What We Offer:

  • A dynamic and supportive team environment.
  • A range of benefits to support your physical, psychological, and financial wellbeing.
  • Access to a wide range of learning and development opportunities.

About Macquarie:

Macquarie is a global financial services group operating in 34 markets. We are committed to diversity, equity, and inclusion and encourage people from all backgrounds to apply for a role.



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