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Team Lead

2 months ago


City of Monash, Australia City FM Australia Full time

**About City FM Australia**

City FM Australia is a leading provider of facilities management, engineering, and energy solutions. Our team is dedicated to delivering safe, successful, and sustainable outcomes for our partners.

**The Opportunity**

We are seeking a highly motivated and experienced Team Lead to join our team. As a Team Lead, you will be responsible for leading, mentoring, and managing a diverse team to achieve set targets and KPIs.

**Key Responsibilities**

  • Lead and manage a team of customer service representatives to achieve high levels of customer satisfaction and service delivery.
  • Develop and implement strategies to improve team performance and productivity.
  • Manage day-to-day workload of team members, including rostering and workload allocation.
  • Liaise with internal and external stakeholders to ensure effective communication and collaboration.
  • Work within a fast-paced contact centre environment that operates 24/7.

**Requirements**

  • Previous experience as a Team Lead or Supervisor in a customer service or facilities management environment.
  • Proven ability to lead and manage a team to achieve high levels of performance and productivity.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with internal and external stakeholders.
  • High level of attention to detail, with excellent organizational and time management skills.

**What We Offer**

  • Flexible working arrangements, including the option to work from home two days per week.
  • Opportunities for career progression and professional development.
  • A dynamic and supportive work environment.