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Team Lead
2 months ago
**About City FM Australia**
City FM Australia is a leading provider of facilities management, engineering, and energy solutions. Our team is dedicated to delivering safe, successful, and sustainable outcomes for our partners.
**The Opportunity**
We are seeking a highly motivated and experienced Team Lead to join our team. As a Team Lead, you will be responsible for leading, mentoring, and managing a diverse team to achieve set targets and KPIs.
**Key Responsibilities**
- Lead and manage a team of customer service representatives to achieve high levels of customer satisfaction and service delivery.
- Develop and implement strategies to improve team performance and productivity.
- Manage day-to-day workload of team members, including rostering and workload allocation.
- Liaise with internal and external stakeholders to ensure effective communication and collaboration.
- Work within a fast-paced contact centre environment that operates 24/7.
**Requirements**
- Previous experience as a Team Lead or Supervisor in a customer service or facilities management environment.
- Proven ability to lead and manage a team to achieve high levels of performance and productivity.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with internal and external stakeholders.
- High level of attention to detail, with excellent organizational and time management skills.
**What We Offer**
- Flexible working arrangements, including the option to work from home two days per week.
- Opportunities for career progression and professional development.
- A dynamic and supportive work environment.