Digital Adoption Specialist

21 hours ago


Sunshine Coast, Australia Suncorp Group Full time
{"title": "Digital Adoption Specialist", "content": "About the Role

Suncorp Insurance is seeking a Digital Adoption Specialist to establish and manage the WalkMe platform within Workers' Insurance. This role supports digital adoption by simplifying and enhancing the user experience.

The specialist will design, develop, and implement WalkMe solutions to boost user engagement with digital tools and platforms. This requires a deep understanding of WalkMe functionalities, strong technical skills, and the ability to collaborate with cross-functional teams to deliver impactful digital adoption initiatives.

Key Responsibilities
  • Design and develop WalkMe solutions, including walkthroughs, smart tips, launchers, and other in-app guidance elements
  • Customise and configure WalkMe functionalities to meet specific business needs and requirements
  • Lead the implementation of WalkMe solutions across Personal Injury Insurance
  • Provide training and support to internal teams and end-users on the effective use of WalkMe tools
  • Create documentation and resources to facilitate user adoption and self-service support
Requirements
  • Minimum of 2 years of experience in digital adoption, learning and development, or a related area, with a focus on platforms like WalkMe
  • Strong understanding of digital adoption principles and best practices
  • Excellent coaching, training, and presentation skills
  • Certification in WalkMe or other digital adoption platforms is highly desirable
  • Knowledge of relevant General Insurance practices and policies
About Suncorp Group

Suncorp Group is a leading insurance and banking company that aims to make a difference for people and in the communities they call home. Our Claims teams provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.

", "lang_code": "en-US"}

  • Sunshine Coast, Australia Suncorp Group Full time

    {"title": "Digital Adoption Specialist", "content": "About the RoleSuncorp Insurance is seeking a Digital Adoption Specialist to establish and manage the WalkMe platform within Workers' Insurance. This role supports digital adoption by simplifying and enhancing the user experience.The successful candidate will design, develop, and implement WalkMe solutions...

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