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Senior Service Operations Manager
3 weeks ago
Job Title: Senior Service Operations Manager
We are seeking an experienced Senior Service Operations Manager to oversee the daily operations of our field service team. The successful candidate will be responsible for managing a team of technicians, coordinating logistics, and ensuring exceptional customer service.
Key Responsibilities:
- Manage and supervise a team of field service technicians to achieve optimal performance and efficiency.
- Coordinate with customers to understand their needs and provide tailored solutions.
- Develop and implement effective business processes to drive growth and profitability.
- Conduct regular site visits to monitor progress and identify areas for improvement.
- Collaborate with other departments to ensure seamless communication and workflow.
- Analyze data to inform strategic decisions and optimize resource allocation.
Requirements:
- Proven experience in supervisory or management roles within a mechanical workshop environment.
- Trade qualifications in a mechanical discipline (minimum 5 years post-trade experience).
- Certificate IV or Diploma in Business (Front Line Management) is advantageous.
- Strong organizational skills with the ability to prioritize tasks and manage multiple projects.
- Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
- Ability to work in a fast-paced environment with adaptability and flexibility.
