Contact Centre Solution Specialist
1 month ago
We are seeking a highly skilled Contact Centre Solution Specialist to join our Genesys Cloud team within Customer Operations.
As a key member of our team, you will be responsible for supporting the management of Genesys Cloud at MYOB to deliver exceptional customer experiences.
You will work closely with stakeholders to understand company goals and requirements, ensuring compliance with regulations and industry best practices.
Key Responsibilities- Support the execution of development, testing, and operational activities for Genesys Cloud for the MYOB contact centre.
- Prioritise contact centre related incidents and requests and work with the appropriate teams.
- Provide support to the Contact Centre Solution Specialists by addressing ad hoc support tickets and conducting basic troubleshooting, and escalating if needed.
- Drive and find opportunities to improve and streamline contact centre related processes and procedures that will assist Genesys Cloud users and MYOB customers.
We are looking for a driven, self-motivated, and resourceful individual who uses a creative mindset to solve problems.
You will have strong data analysis skills and understanding of customer metrics, as well as experience with cloud-based telephony solutions, e.g., Genesys Cloud.
Strong communication and stakeholder management skills are essential for this role.
Our Culture & BenefitsAt MYOB, we value diversity and inclusion, and we are committed to creating a workplace culture that is welcoming and inclusive for all employees.
We offer a range of benefits, including flexible work arrangements, financial assistance, and access to best-in-class discounts and vouchers.
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
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