Contact Centre Solution Specialist

1 month ago


Melbourne, Victoria, Australia Myob Group Limited Full time
About the Role

We are seeking a highly skilled Contact Centre Solution Specialist to join our Genesys Cloud team within Customer Operations.

As a key member of our team, you will be responsible for supporting the management of Genesys Cloud at MYOB to deliver exceptional customer experiences.

You will work closely with stakeholders to understand company goals and requirements, ensuring compliance with regulations and industry best practices.

Key Responsibilities
  • Support the execution of development, testing, and operational activities for Genesys Cloud for the MYOB contact centre.
  • Prioritise contact centre related incidents and requests and work with the appropriate teams.
  • Provide support to the Contact Centre Solution Specialists by addressing ad hoc support tickets and conducting basic troubleshooting, and escalating if needed.
  • Drive and find opportunities to improve and streamline contact centre related processes and procedures that will assist Genesys Cloud users and MYOB customers.
What We're Looking For

We are looking for a driven, self-motivated, and resourceful individual who uses a creative mindset to solve problems.

You will have strong data analysis skills and understanding of customer metrics, as well as experience with cloud-based telephony solutions, e.g., Genesys Cloud.

Strong communication and stakeholder management skills are essential for this role.

Our Culture & Benefits

At MYOB, we value diversity and inclusion, and we are committed to creating a workplace culture that is welcoming and inclusive for all employees.

We offer a range of benefits, including flexible work arrangements, financial assistance, and access to best-in-class discounts and vouchers.

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.



  • Melbourne, Victoria, Australia Myob Full time

    This is a Contact Centre Solution Specialist role with one of the leading companies in Australia, Myob, with an amazing team. They are continuing to grow rapidly, offering a chance to join right as the company takes off.About the TeamThe team at Myob is a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of SME &...


  • Melbourne, Victoria, Australia Myob Full time

    This is a Contact Centre Solution Specialist role with one of the leading companies in Australia, Myob, with an amazing team. They are continuing to grow rapidly, offering a chance to join right as the company takes off.About the TeamThe team at Myob is a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of SME &...


  • Melbourne, Victoria, Australia Myob Group Limited Full time

    About the RoleWe are seeking a highly skilled Contact Centre Solution Specialist to join our Genesys Cloud team within Customer Operations.As a key member of our team, you will be responsible for supporting the management of Genesys Cloud at MYOB to deliver exceptional customer experiences.You will work closely with stakeholders to understand company goals...


  • Melbourne, Victoria, Australia MYOB Full time

    About the RoleWe're seeking a highly skilled Contact Centre Solution Specialist to join our team at MYOB. As a key member of our Customer Operations department, you'll play a crucial role in delivering exceptional customer experiences through the effective use of Genesys Cloud technology.Key Responsibilities- Support the management of Genesys Cloud at MYOB...


  • Melbourne, Victoria, Australia MYOB Full time

    About the RoleWe are seeking a highly skilled Contact Centre Solution Specialist to join our Genesys Cloud team within Customer Operations. As a key member of our team, you will play a critical role in delivering exceptional customer experiences through the effective use of Genesys Cloud technology.Your primary responsibilities will include:Supporting the...


  • Melbourne, Victoria, Australia SS&C Solutions Pty Limited Full time

    Job Title: Contact Centre OfficerCompany: SS&C Solutions Pty LimitedJob Description:As a Contact Centre Officer at SS&C Solutions, you will be the first point of contact for all inbound calls from customers and be responsible for delivering an exceptional customer service experience. This role is a key part of the support we provide to our customers and...


  • Melbourne, Victoria, Australia Ingenico Group Full time

    Ingenico Group is a global leader in the fintech market, with over three decades of experience and a diverse community of experts. Our innovative range of services and solutions eliminate payment complexity and make purchasing quick, seamless, and secure for consumers.The Opportunity: We are seeking a highly skilled and experienced Contact Centre Manager to...


  • Melbourne, Victoria, Australia Ingenico Group Full time

    Ingenico Group is a global leader in the fintech market, with over three decades of experience and a diverse community of experts. Our innovative range of services and solutions eliminate payment complexity and make purchasing quick, seamless, and secure for consumers.The Opportunity: We are seeking a highly skilled and experienced Contact Centre Manager to...


  • Melbourne, Victoria, Australia Ingenico Group Full time

    About the RoleIngenico Group is a global leader in the fintech market, with over three decades of experience and a diverse community of experts. We provide merchants with innovative services and solutions that simplify payments and enhance the consumer experience.We are seeking a highly skilled Contact Centre Manager to lead our Helpdesk teams in Melbourne -...


  • Melbourne, Victoria, Australia Australian Unity Full time

    Australian Unity is seeking a highly skilled and experienced Contact Centre Team Leader to join our team.The successful candidate will lead and develop a team of Customer Solutions Consultants to manage all inbound and outbound enquiries for our health insurance members, ensuring a positive experience is delivered accurately, each and every time.The Contact...


  • Melbourne, Victoria, Australia Ingenico Group Full time

    About the RoleIngenico is a global leader in the fintech market, with over three decades of experience and a diverse community of experts. We provide merchants with innovative services and solutions that simplify payments and enhance the consumer experience.We are seeking a highly skilled Contact Centre Manager to lead our Helpdesk teams in Melbourne -...


  • Melbourne, Victoria, Australia Ingenico Group Full time

    About the RoleIngenico Group is seeking a highly skilled Contact Centre Manager to lead and manage our Helpdesk teams. As a Contact Centre Manager, you will play a critical role in ensuring the smooth and efficient operation of our contact centre, focusing on delivering exceptional customer service and support to all our customers and merchants.Key...


  • Melbourne, Victoria, Australia Australian Unity Full time

    Australian Unity is seeking a highly skilled and experienced Contact Centre Team Leader to join our Customer Solutions Centre team.We are looking for a leader who can inspire and motivate our team to deliver exceptional customer experiences, drive business growth, and contribute to a positive and inclusive work culture.About the Role:As a Contact Centre Team...


  • Melbourne, Victoria, Australia Australian Unity Full time

    Australian Unity is seeking a highly skilled and experienced Contact Centre Team Leader to join our Customer Solutions Centre team.We are looking for a leader who can inspire and motivate our team to deliver exceptional customer experiences, drive business growth, and contribute to a positive and inclusive work culture.About the Role:As a Contact Centre Team...

  • Contact Centre Manager

    2 months ago


    Melbourne, Victoria, Australia Ingenico Group Full time

    About the RoleWe are seeking a highly skilled and experienced Contact Centre Manager to lead and manage our Helpdesk teams at Ingenico Group.Key ResponsibilitiesLead, inspire, and motivate a team of technical support representatives to meet or exceed performance targets, enhance individual and team capabilities, and foster a positive work environment.Oversee...


  • Melbourne, Victoria, Australia Transurban Full time

    About the RoleWe're seeking a highly skilled and experienced professional to lead our outsourced contact centre service delivery and tag management providers. As our Contact Centre and Tag Manager, you'll play a pivotal role in ensuring we deliver outstanding customer experience via our offshore contact centre provider, while continuing to evolve and...


  • Melbourne, Victoria, Australia Singtel Full time

    Job Title: Service Architect, Contact CentreAt Optus, we're committed to delivering exceptional customer experiences. As a Service Architect, Contact Centre, you'll play a critical role in shaping our technical strategy and ensuring the seamless integration of our converged environments.Key Responsibilities:Provide high-level technical advice and expertise...


  • Melbourne, Victoria, Australia Ingenico Group Full time

    Job Title: Team Leader, Contact CentreJob Summary:Ingenico Group is a global leader in the fintech market, with over three decades of experience and a diverse community of experts. We provide merchants with a comprehensive range of services and solutions that eliminate payment complexity and make purchasing quick, seamless, and secure for consumers. As a...


  • Melbourne, Victoria, Australia Ingenico Group Full time

    Job Title: Contact Centre Team LeaderJob Summary:Ingenico Group is a global leader in the fintech market, with over three decades of experience and a diverse community of experts. We provide merchants with a comprehensive range of services and solutions that eliminate payment complexity and make purchasing quick, seamless, and secure for consumers. As a...


  • Melbourne, Victoria, Australia Ingenico Group Full time

    Job Title: Contact Centre Team LeaderJob Summary:Ingenico Group is a global leader in the fintech market, with over three decades of experience and a diverse community of experts. We provide merchants with a comprehensive range of services and solutions that eliminate payment complexity and make purchasing quick, seamless, and secure for consumers. As a...