Customer Experience Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time US$96,000 - US$144,000
Job Overview:

As a key member of our team, you will play a vital role in ensuring the success of our customers.

Maintain close relationships with internal teams to guarantee an optimal customer experience. Provide insights and feedback to senior stakeholders.

Key Responsibilities:
  • Develop strong customer partnerships, understanding customer goals and challenges.
  • Build Success Plans in partnership with customers, influencing customer outcomes.
  • Gain a sound understanding of the threat landscape and advise customers on risk management strategies.
  • Set a vision for your customer base, proactively owning your book of business.

Requirements:
  • 5-7 years of experience in Customer Success or Account Management.
  • Excellent customer orientation, software knowledge, and analytical skills.
  • Ability to leverage data for decision-making and drive results-oriented customer satisfaction.

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