Hospitality Services Coordinator

6 days ago


Townsville, Queensland, Australia Whitsunday Regional Council Full time
About Us

The InterContinental Hayman Great Barrier Reef is one of the world's leading hotel companies, with around 350,000 colleagues working across more than 100 countries. Our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

Job Description

We are looking for a Public Area Team Leader to join our Housekeeping team. In this role, you will be responsible for ensuring that our luxurious rooms, suites, public areas, guest amenities, staff village, and facilities are always clean and welcoming. Your day-to-day will involve:

  • Leading a team of staff to deliver exceptional customer service
  • Attending to guest requests in a timely and efficient manner
  • Reporting any maintenance concerns to the relevant authorities
  • Ensuring that all rooms are cleaned and maintained to brand standards
  • Supporting the wider Housekeeping team as needed
What We Need From You

We are looking for enthusiastic and professional team players who know how to deliver great service and exceed guest expectations. Ideally, you will have previous experience in a similar role and be able to provide a high level of service excellence to our valued guests.

What We Offer
  • A competitive salary package
  • World-class staff facilities including excellent subsidised accommodation with dedicated facilities
  • An exciting and ever-changing staff activities calendar
  • Extensive career development opportunities with dedicated onsite trainers
  • A range of employee benefits and rewards through IHG Australia's myBenefits program


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