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Administrative Services Coordinator

1 week ago


Townsville, Queensland, Australia Mater Health Services Full time

About the Role:

Mater Health Services is currently seeking a Senior Administration Officer to join their Language Services team in South Brisbane.

This is a permanent part-time position requiring 26 hours of work per week. The successful candidate will be responsible for supporting the delivery of interpreter services to Mater patients who are not proficient in English or who are Deaf.

The role involves coordinating day-to-day interpreting activities within Mater and providing effective administration support services to patients, clinics, hospital staff, interpreters, and maintaining interpreting records.

Your Responsibilities:

  • Provide telephone service with a strong customer focus to staff and service providers, ensuring effective and courteous communication.
  • Coordinate interpreting jobs using Interpreter Management System (IMS) and monitor bookings and requests in IMS.
  • Coordinate video linkups between clinicians, patients, and interpreters.
  • Verify services in IMS with information obtained from assignment completion sheets.
  • Verify accounts received from service providers for payment.
  • Minimise interpreting charges where possible by combining consecutive jobs and utilising one interpreter.
  • Follow up on internal feedback and complaints and escalate to Line Manager if issues remain unresolved.
  • Identify service deficits and provide feedback on recommendations for improvements to Line Manager.