Regional Community Support Officer

2 weeks ago

Brisbane, Queensland, Australia beBeeAdministration Full time $76,000 - $94,000
Job Description

This temporary vacancy is open to expressions of interest, with any extensions to this appointment not exceeding 12 months.

The Department of Education aims to build an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity.

The Administration Officer reports to the Manager, Communication Team within the region.

Key Responsibilities:

  • Be the first point of contact for parents, carers and other community members wishing to enquire about departmental policy and guidelines.
  • Support parents, carers and community members by actively listening, acknowledging their call, accurately recording and referring them to the School Community Liaison Officers within the Metropolitan North Region.
  • Enter information into departmental databases.

Required Skills and Qualifications:

  • Provide exceptional customer service in assisting parents, carers and other community members with their enquiries or concerns.
  • Listen, acknowledge and understand with empathy and compassion, via initial telephone contact with parents, carers, and other community members regarding concerns or complaints.
  • Teamwork, strong organisational skills, attention to detail, customer service and relationship building experience, effective communication skills and proficiency in using databases.

Benefits:

  • Salary rate shown is reflective of full-time (1.0 FTE).
  • The Department of Education is a family inclusive workplace.

Others:

  • Applicants need to be a current Queensland Government employee to be eligible to apply.
  • Applications from recruitment agencies will not be accepted.
  • When working in regulated employment, an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.

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