Financial Services Representative
3 weeks ago
Unlock a Rewarding Career in Financial Services
Average salary: $58,823 per annum
About the Role:
We are seeking an enthusiastic and motivated Customer Care Consultant to join our team in Melbourne. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their queries are resolved efficiently, and helping them unlock benefits.
Key Responsibilities:
- Customer Service: Be the first point of contact for customer inquiries, answering calls, resolving issues, and helping with their accounts.
- Benefit Unlocking: Help customers discover additional products and options that can enhance their financial benefits.
- Solution Provision: Provide timely solutions to improve customer experience, whenever possible.
- Support and Guidance: Assist customers with basic tax-related questions and ensure data accuracy.
About You:
- You have previous experience in retail or hospitality and possess excellent customer service skills.
- You are friendly, patient, and adept at multitasking.
- You are a quick learner, tech-savvy, and eager to take on new challenges.
- You can explain complex concepts simply and clearly over the phone.
- You are interested in learning about finance and helping others manage their money effectively.
Why Join Us?
- Join a supportive team that values your growth and provides opportunities for professional development.
- Enjoy hybrid work arrangements with a mix of in-office and WFH days.
- Pursue a career in finance and tax, gaining valuable skills and experience.
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