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Financial Services Coordinator

2 weeks ago

Townsville, Queensland, Australia Queensland Country Bank Full time
About Us

At Queensland Country Bank, we have a distinct purpose of helping our customers live better lives through better finances. With over 50 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do.

The Role

We currently have a vacancy for a Contact Centre Consultant to join our friendly team in our Contact Centre. This is a full-time position based on a 38 hour week in a supportive environment.

Your Responsibilities
  1. Provide timely, accurate and friendly assistance both over the phone and online
  2. D deliver quality solutions by discovering referral opportunities for new products and services that meet or exceed our customers' needs
Our Culture
  • A great place to work certified organisation
  • A culture of passion, camaraderie, and optimism
  • A commitment to work-life balance and flexible working options
  • Community Volunteer Leave
  • Access to an Employee Assistance Program (EAP)
  • Access to our Wellness Program
  • Discounts on banking and health insurance products
  • Cultural lunches and social clubs
  • Excellent training and development opportunities
Requirements
  • Genuine conversations with customers to resolve enquiries at the first point of contact
  • Intermediate Microsoft Office Suite skills
  • Excellent written and verbal communication skills
  • A demonstrated ability to work in a team environment and contribute to team goals

To apply for this role, please follow the links or visit our Careers Page. You must have Australian or New Zealand citizenship or permanent residency status. If you require any further information, please contact us.