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Team Leader
2 months ago
About the Role
We are seeking a highly motivated and experienced Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and achieve sales targets.
Key Responsibilities
- Support the smooth and efficient operation of the store, including handling customer queries and concerns, driving the team to reach budget and KPIs, receiving and organizing inventory, and maintaining store visual appeal.
- Develop and implement strategies to improve customer satisfaction and loyalty, capitalizing on every opportunity to bring comfort and style to life.
- Collaborate with the store leadership team to achieve sales targets and drive business growth.
- Provide coaching and guidance to team members to ensure they have the skills and knowledge needed to deliver exceptional customer service.
- Contribute to the development of store policies and procedures to ensure compliance with company standards.
About You
We are looking for a highly personable and confident individual with a passion for delivering exceptional customer service and driving business results. You will have:
Experience working in a customer-centric retail environment with a proven track record of success in a Team Leader or Supervisor role.Strong communication and interpersonal skills, with the ability to build relationships with customers and colleagues.Ability to multitask and cope with changing priorities in a fast-paced retail environment.Highly creative with a keen eye for detail and a passion for visual merchandising.Great listening and problem-solving skills, with the ability to think critically and make sound decisions.What We Offer
Pillow Talk offers a competitive salary and benefits package, including:
$53,500 plus super, and generous monthly performance incentives.60% store discount after qualifying period – T&Cs apply.Free onsite parking.100% Australian-owned and operated company.One of the largest linen and homewares specialists in the country.Opportunities for further learning and career growth.Warm, friendly and supportive work environment.Passionate and knowledgeable team.On-trend, high-quality products that make selling a true pleasure.Family values and a culture of inclusivity and belonging.