Customer Service Representative

1 week ago


Melbourne, Victoria, Australia beBeeCustomer Full time $55,000 - $75,000

Role Overview

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We are seeking an e-commerce customer service professional to provide world-class support to our online customers via email and phone.

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Your Key Responsibilities:

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  • Guide customers through orders, returns, and product inquiries to deliver a seamless experience.
  • Manage escalations and high volumes during peak periods with calmness and efficiency.
  • Support the team by covering breaks and jumping in when demand spikes.
  • Flag opportunities for process improvements to enhance our e-commerce experience.
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Required Skills and Qualifications

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  • Proven customer service skills, ideally in e-commerce or retail.
  • A calm, confident communicator who thrives in fast-paced environments.
  • Resilience to handle escalations while maintaining excellent customer satisfaction.
  • Strong multi-tasking and problem-solving skills with excellent written and verbal communication.
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Benefits of Joining Our Team

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You'll be part of a dynamic global brand that's bold, fast, and fearless. Peak season at our company is high-energy, high-reward, and an incredible opportunity to gain hands-on experience in e-commerce customer service.



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