IT Systems Engineer

18 hours ago

Gold Coast, Queensland, Australia beBeeSupport Full time
Job Description

As a key member of our IT team, you will play a vital role in delivering exceptional technical support services to staff and students within our dynamic tertiary education environment. Your primary responsibility will be to ensure the effective operation, maintenance, and troubleshooting of end-user devices, classroom technologies, and core IT systems including business workflow and automation technologies.

You will enhance the digital experience for users by actively seeking opportunities for IT service improvements, leading the implementation of those improvements, and assisting in the development of technology standards that support teaching, learning, and administration with a focus on system orchestration. In this senior role, you will also act as an escalation point for incident resolution from IT Support Specialist staff and a subject matter expert for key business stakeholders.

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