CX Program Manager

1 week ago


Warrnambool, Victoria, Australia beBeeCustomerExperience Full time $110,000 - $140,000
Job Title">

CX Program Manager

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The Customer Experience (CX) Program Manager plays a pivotal role in enhancing customer satisfaction and loyalty. Key responsibilities include designing, delivering, and managing CX programs to drive business outcomes.

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  • Owning the development of CX strategies and initiatives to meet business objectives.
  • Partnering with internal stakeholders to ensure seamless integration and effective communication.
  • Analyzing customer feedback to identify areas for improvement and implementing data-driven solutions.
  • Maintaining a customer-centric approach to drive business growth and retention.
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This role requires a unique blend of analytical, interpersonal, and leadership skills. Experience with Qualtrics is advantageous but not essential. Instead, a strong understanding of customer behavior, excellent communication skills, and a passion for driving results are crucial.

">Required Skills & Qualifications">

• Strong analytical and problem-solving skills.

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• Excellent communication, stakeholder management, and interpersonal skills.

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• Ability to analyze complex customer feedback and develop actionable insights.

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• Proven experience in program management or a related field.

">Benefits">

We offer a dynamic work environment that fosters growth, flexibility, and a healthy work-life balance. If you're driven by results, passionate about improving customer journeys, and eager to contribute to our award-winning customer experience program, we encourage you to apply.

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Key Keyword: CustomerExperience



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