Product Director

3 days ago


Melbourne, Victoria, Australia Xero Full time
About the Role

We’re looking for a skilled Product Manager to join our team at Xero. As a Product Manager, you will be responsible for driving customer and business value through ownership of new and existing products. You will manage products end-to-end, from early-stage research and ideation, through to implementation and improvement over time.

Key Responsibilities
  • Actively network across Xero to understand how products fit into Xero's strategy, objectives and future
  • Work directly with the customer to conduct research, collect insights or validate understanding, getting support from the broader product function as required.
  • Use customer data and insights particularly in assessing value and viability risks, to inform product roadmap and planning
  • Define the scope of the customer problem and frame possible solutions to test, validate and refine with the support from relevant team members
  • Build strong relationships with the broader product function's teams, collaborating effectively with your internal stakeholders
  • Participate in developing a strategy for the product line, including securing funding, resourcing
  • Taking an active role in the annual and quarterly OKR process, with support from product leadership
  • Take responsibility for managing risks (in line with Xero Risk Management Standard) arising from non-functional concerns including security, privacy, regulatory change and compliance, accuracy, responsible data use and availability: consulting with stakeholders and leading trade-off decisions
  • Develop product roadmaps to execute on the product strategy, and can manage a product to its roadmap
  • Take responsibility for establishing team delivery cadence and rituals, and facilitating these as required
  • Develop an effective release strategy, with the support from relevant team members
  • Work collaboratively with the product function to ensure an effective launch
  • Monitor the overall commercial & customer results of the product line, working with other product team members to support as required
  • Monitor and analyse the ongoing performance of a product
  • Determine where improvements to the existing product can be made or scheduled
  • Provide support between stages of product development to ensure continuity and cohesiveness, and alignment of product to strategy and roadmap
  • Manage a product across the end-to-end lifecycle (launch through to sunset) to ensure maintenance and support throughout the life of the product
  • Work as a tie-breaking decision-maker, ensuring where the product team cannot get to consensus, the product manager will weigh up all inputs and make the decision
  • Support recruitment of new Xero's as required, ensuring team members are high quality, fit Xero's culture, and are on-boarded effectively
Success Factors
  • You are responsible for the establishment of OKRs for your product
  • Your work is contributing to team OKRs
  • You understand our customers and their problems
  • Your roadmap is being executed according to plan and you are focused on the most important initiatives
  • All individuals working on and around your product understand what's being built, why it's being built and when it needs to be delivered
  • You have strong relationships with your stakeholders who are engaged and have a thorough understanding of your vision, strategy and roadmap
  • You have clearly defined product success for your team, with key customer and commercial metrics articulated and constantly measured
  • You demonstrate and amplify Xero's Values

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