Digital Transformation Expert

2 weeks ago

Haymarket, New South Wales, Australia beBeeTechnical Full time $96,000 - $124,000
About the Role

The position of Technical Consultant is an opportunity to join a team of professionals who work with customers to achieve their business outcomes by providing prescriptive guidance that accelerates their success.

Job Description

This role involves leading all technical aspects of project delivery and solution delivery, including presenting technical and business concepts to various stakeholders. As a key member of our expert team, you will configure applications, workflows, and UI while working in culturally diverse, matrixed project teams.

You will be responsible for identifying customer use cases, requirements, and other relevant inputs for the overall success of the deployment. This includes contributing innovation ideas for best practices, service offerings, and implementation methodology to the wider global team in customer outcomes as well as our ITOM / ITAM / SPM and ITSM product teams.

Required Skills and Qualifications
  • A strong technical understanding of Infrastructure and Operations Management
  • Demonstrated experience in influencing and consulting
  • Experience and Certification in at least 3 of the following Product areas: ServiceNow Administration (Certified System Administrator), IT Service Management (ITSM - Certified Implementation Specialist), Hardware Asset Management (Hardware Asset Management – Certified Implementation Specialist), Software Asset Management (Software Asset Management – Certified Implementation Specialist), Discovery (Discovery – Certified Implementation Specialist), Service Mapping (Service Mapping – Certified Implementation Specialist), Event Management (Event Management – Certified Implementation Specialist), Cloud Management (Cloud Provisioning and Governance – Certified Implementation Specialist)
  • Expertise in the following areas will be considered favourably: ITIL / CMDB implementations (CCMDB, UCMDB, etc.), In depth knowledge of ITSM Processes including Incident, Problem, Change and Request, In depth knowledge of the Software Asset Management processes, Strong Infrastructure knowledge of current Compute, Network and Storage platforms, Advanced and current understanding (and practice) in Windows Domain and Unix System Administration, IT Operations experience in Enterprise Environments, Current Knowledge of common IP Protocols and experience at troubleshooting Network connectivity and firewall issues, Experience with Monitoring tools such as SCOM, SolarWinds & Netcool, Integration expertise with standard methodologies, such as SOAP, REST, etc, Automation experience, either self-built or using tools such as Puppet / Chef / Ansible, Knowledge of typical tiered application Architectures ( Micro-services, Portal Applications, Client / Server, etc), Cloud Management Platforms such as AWS, VMware, Azure, Google, etc., Scripting with PowerShell, Perl, WMI, shell, Python, JavaScript. XPath, Prior and current technical expertise in web technology and the ability to learn new technologies, Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles
Benefits

We approach our distributed world of work with flexibility and trust. Work personas are categories that are assigned to employees depending on the nature of their work and their assigned work location.

Others

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact us for assistance.

All employment is contingent upon obtaining any export license or other approval that may be required by relevant export control authorities.

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