Customer Experience Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $45,000 - $80,000
Job Summary

We are seeking a highly skilled and compassionate professional to join our team as a Customer Service Representative.

This is an exciting opportunity to work with a dynamic organization that values exceptional customer service and strives to deliver high-quality products.

The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a strong passion for delivering outstanding customer experiences.

About the Role

This role involves investigating and resolving customer complaints, providing expert product recommendations, and supporting frontline teams with product knowledge.

As a key member of our team, you will be responsible for:

  • Investigating and managing customer complaints through multiple contact channels
  • Selling our technology via price match and exclusive offer lines
  • Providing subject matter expertise to support frontline team members
  • Assisting with identifying continuous improvement opportunities and providing feedback to stakeholders

Key Skills and Qualifications

To succeed in this role, you will need:

  • A strong analytical mindset and ability to resolve conflicts
  • Excellent written communication skills and attention to detail
  • Previous experience in a call centre or customer service environment
  • Knowledge of Excel and CRM systems

Benefits

We offer a range of benefits to support your career development and well-being:

  • Competitive salary
  • Generous product discounts
  • Additional paid annual leave
  • Ongoing learning and development opportunities

Culture

We value diversity and inclusion in the workplace and strive to create a culture that supports employee growth and recognition. Join us and contribute to our vibrant and diverse community

We are an equal opportunities employer and welcome applications from all backgrounds and perspectives.

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