Care Specialist Career Opportunity

3 days ago

Sydney, New South Wales, Australia beBeeSupplyChain Full time $60,000 - $90,000
Logistics Care Specialist Role Overview

The Logistics Care Specialist is responsible for proactively resolving customer complaints related to logistics, providing visibility on backorders, and timely managing customer returns across the Order To Payment journey.


This role is ideal for candidates eager to develop their career in Logistics & Supply Chain Operations.



Key Responsibilities:
  • Resolve customer care notifications and feedback related to logistics to ensure a great customer experience.
  • Process Returns and collaborate with the Warehouse team for timely completion of activities.
  • Utilize systems to record actions taken and characteristics of orders identified as potential failures.
  • Communicate effectively on back-order management.
  • Support Account Managers with Logistics-related inquiries.
  • Develop strong partnerships with materials management/transportation/warehouse teams.
  • Establish trust with field sales to increase Account Manager productivity and reduce inbound calls from field.
  • Handle emails in a timely manner.
  • Provide support for training new team members.


Requirements:
  • Bachelor Degree preferred.
  • Solid knowledge of SAP systems advantageous but not mandatory.
  • Functional knowledge of logistics processes.
  • Solid knowledge of related business processes (i.e. Product Portfolio Management).
  • Excellent interpersonal and customer service skills.
  • Strong PC skills including Microsoft Outlook, Excel, Word, and PowerPoint.
  • Good communication, organization, and analytical skills.
  • Detail oriented and able to handle multiple responsibilities and make decisions.


Why Choose This Opportunity?

We value diversity and inclusivity within our team. Our company strives to provide equal opportunities regardless of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.



What We Offer:

Join us and discover opportunities to grow personally and professionally, including internal development programs, learning academy & mentorship programs.

As a member of our team, you will enjoy:

  • 4 weeks annual leave & Leave loading of 17.5%.
  • My Days: Extra 5 days of leave for you to enjoy.
  • Social Impact: Build a better future for your community by taking two days paid time off to volunteer for non-profits of your choice.
  • Wellbeing: Comprehensive well-being programs and support are available.
  • A diverse and inclusive culture: Diversity, Equity and Inclusion is an ongoing commitment for us.
  • Work-life Balance: Flexible working concept empowers our team members to thrive in their work and balance their personal lives.

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