Analytical Insight Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $135,000
Customer Data Insights Specialist

We are a customer-focused team that prioritizes the needs and satisfaction of our customers above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer-centric organization in the region.

As a Customer Analytics Consultant, you will be part of a team that is doubling down on customer obsession.

Each day, you'll go above and beyond to:

  • Track and review business performance on key customer metrics.
  • Support the development of analytical frameworks to uncover customer-centric insights driving engagement.
  • Uncover deep customer insights to drive Customer Engagement, Customer Lifetime Value, and Main Banking relationship.
  • Present analytical findings to senior business stakeholders to help them shape their decision making.
  • Partner with business stakeholders across Personal Banking to deliver actionable insights.
  • Manage delivery of analytics and reporting in accordance with requirements, estimated velocity, or agreed SLAs.
  • Leverage insights from data to anticipate future requirements to support decision making.
  • Build customer-centric data models for Customer Engagement, Customer Lifetime Value, and Main Banking Relationship.
  • Design measurement & metrics to analyze main bank initiatives' business impact.

Key Responsibilities

Job Requirements

  • Demonstrated experience working in a similar Customer Analytics & Insights specialist role, preferably in Financial Services.
  • Proven ability to analyze data and present it in an effective and meaningful manner.
  • Experience in communicating with and influencing Executives and key stakeholders.
  • Proven analytical skills and evidence/data-based decision making.
  • Be proactive in driving initiatives to meet/exceed customer and business needs and expectations.
  • Expert problem-solving with strong commercial acumen.
  • Ability to manage stakeholders and build collaborative partnerships.

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