Customer Field Technician

3 weeks ago


Cairns City, Queensland, Australia NBN Co Full time
Job Overview

We are seeking a motivated and customer-focused Field Technician to join our team in Cairns or Atherton. As a Field Technician, you will be responsible for installing, repairing, and maintaining nbn products and services, providing exceptional customer service and ensuring a high level of technical expertise.

Key Responsibilities
  • Install and repair nbn products and services at customer premises
  • Diagnose and resolve technical issues with nbn cabling networks and Customer Premises Equipment (CPE)
  • Work at heights and in confined spaces, adhering to safety protocols and guidelines
  • Collaborate with customers to understand their needs and provide solutions
  • Stay up-to-date with technical knowledge and industry developments
Requirements

To be successful in this role, you will need:

  • A strong background in communication cabling, electrical work, air conditioning/refrigeration, carpentry, or a related field
  • Excellent customer service skills and the ability to communicate effectively
  • Self-motivation and the ability to work independently
  • A current and clean driver's license
What We Offer

We offer a range of benefits, including:

  • 18 weeks of paid parental leave
  • Discounted gym memberships and other corporate benefits
  • Vehicle, laptop, tools, uniform, and phone provided
  • Options for salary sacrificing
  • An inclusive work culture that prioritizes balance and wellbeing
  • Ongoing training and support for career growth and professional development
About Us

nbn is a pioneering company that has created Australia's network, a network made for more. We are committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.



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